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Mystery Shopper...
See Your Hotel or Restaurant Through the Eyes of your Guests!
Uncover blind spots, improve guest satisfaction and raise QA scores with hand-on, hospitality-focused mystery shop services
This is not a check list, it is a transformation Tool!
Stop guessing... know what is the true situation and Start fixing what's really costing you Guest!
We evaluate:
On site:
- Front desk procedure compliance and human interaction
- House Keeping / Room details audits
- Signage efficiency and overall operational standards
- Brand Standards readiness
- Food & Beverage quality
- Employee interactions
- Room cleanliness, amenities, reactivity
- Back of House status , health and safety
- Hygiene control (Kitchen , Buffets, Back of House)
Telephone interactions:
- Reservation calls ( always with recordings)
How it Works?
We call the Hotel and process with complete request(s) for reservation, for services, special requests etc...
We will use various languages to assess efficiencies and reactivities.
We visit your property as a regular guest, nothing staged, no alert: we reserve for 2 or 3 nights.
We stay maximum 2 nights subject to agreement.
You will receive detailed and factual observations, recordings, photos and a breakdown of brand , service and cleanliness benchmark.
We will provide real-world , actionable next steps to improve team , SOPs and ultimately experience.
Our Rates are the Best in the Market, adapted to each property and owner objectives. Our reports are genuine, executed with an Hotelier mindset...
WHO IS THIS FOR?
Independent hotel owners looking for transformation
Hospitality managers struggling with team accountability
Franchise operators prepping for QA
GMs facing review drop or service complaints
Why work with us?
- 30+ years of Hospitality experience with the Top Quality Brands.
- 18 years with One & only Resorts! in iconic Leading Hotels of The World resorts.
