Our dedicated high level training

“Enabling Excellence and Efficiency!” 

We are experts in Service Delivery and able to transmit such expertise to all your front liners. Your guests deserve the best...

We will make sure they have the knowledge, the tools and the willingness to deliver! 

Small groups, over 5 days, 2 hours per day to limit operational disturbance, high intensity

and garantied results... 

• Restaurant and Bar Service (10 hrs / 5 Days / Group 10 max)
• Room Service (Supervisors / Valets / Housekeepers) (10 hrs / 5 Days / Group 10 max)
• Reception and Customer Service (10 hrs / 5 Days / Group 10 max)
• Kitchen (Hygiene and Production).(10 hrs / 5 Days / Group 10 max)
• Sales & Reservations Optimization (10 hrs / 5 Days / Group 10 max)
• English Hotelier "Mastering English Conversation in a Hotel" (10 hrs / 5 Days / Group 10 max)

Example For Your Decision : 

Mastering English Conversation in a Hotel

We want your team members to be efficient without loosing time....Our Hotel English training program aims to develop the real needed communication skills  whether they are Executives or Front Liners for them to interact perfectly with your guests!

Based on proven Standards of Performances, we offer precise, interactive and practical sessions to reinforce the basics of professional English, develop ease of expression and therefore improve the Quality of Service!

Training Content Details:

Mastering English Conversation in a Hotel

Price: €1450 excluding VAT per Session

(2 hours / day for 10 hours over 5 days  with 10 trainees maximum per Session)

Targeted skills:

• Analyse the basics of English - determine the Levels.
• Know the needs for unparalleled quality of service .
• Know the basic English skills needed to provide hotel services.

Target audience:

• All employees in contact with customers (managers and employees) by Level Group of 1 to 10 trainees maximum per class)

Duration of the basic Beginner program:

•  10 hours Prerequisites per trainee (5 classes x 2 hours per day) 
  

Admission requirements:

• Self-positioning.

Location and accessibility:

• Face-to-face. 

Teaching methods:

An alternation of different methods (active, demonstrative, interrogative) is carried out during the training sequence animations.

The techniques used are:

• subgroup work,
• situation setting,
• role playing games,
• case study

Methods of assessment of acquired skills:

• Questionnaire, case study, quiz;
• Test at the end of training: MCQ.

Programme :

• Testing Initial skills:
• Lesson objectives: Understand Expressions, how to use them. 
• Receive the documents according to the program, work on expressions, dialogues.
• Pronunciations and quality of eloquence are verified. 
• Duration of the modules may varies according to levels and needs.

The Modules :

Module 1: Welcome 
Module 2: Guest Requests 
Module 3: Asking for Permission 
Module 4: Problems / Complaints 
Module 5: Comparisons 
Module 6: Giving / Receiving Compliments 
Module 7: Offering Help / Advice
Module 8: Asking for / Offering Opinion
Module 9: Giving Instructions 
Module 10: Asking for Repeats
Module 11: Describing the Hotel
Module 12: The Day / Weather
Module 13: Describing Tasks / Services 
Module 14 Describing Actions / Reasons for Actions.

Module 15 Giving instructions / directions
Module 16 Answering the telephone 
Module 17 Establishing, explaining billing 
Module 18: Services offered by the hotel
Module 19: Questions
Module 20: Grammar (verbs and tenses) / usage 
Module 21: Conversation exercises